EMBASSY SUITES DOWNTOWN ORLANDO
Assignment
Unsatisfactory food and beverage products. Poor customer service. An Embassy Suites Hotel in bustling downtown Orlando in need of some good taste. We live for this.
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Results
Sales increased by 20%. Profitability turned within four months. We interact with a lot of very happy guests. And we wish we had a nickel for every Hilton audit we get with the word "outstanding" on it. That stuff never gets old.
Testimonials
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- Bob Reppin / Assistant Executive Manager
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- Robert Colombo / President
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- John Laruzzo / General Manager
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- Bob Mervine / Director of Public Relations
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- Kim Conlee / District Marketing Manager
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- James Nagy / President
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- Ryan Sistare / General Manager
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- Lisa Tibbs / Southwest Airlines
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- Octavio Gomez / President
Services Available Upon Request
Assessment
We never begin a project without getting to know your business from the ground up, and then some. From the napkins to the menus. The walls to the décor that adorns them. The staff to the guests. We look at your marketing. What you’ve done. What’s worked and what hasn’t. We research and dig deep. We take a close look at your brand and how each and every element could contribute to its power in the marketplace. And then we collect all that data and come up with a game plan. One that will propel your vision and our breakthrough ideas into a massive success story.​​
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Restaurant/Hotel
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Operations Function
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Human Resources
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Execution
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Performance
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Brand Integrity
Development
Once we compile a detailed assessment, we spring into action. We partner with you and determine your planning and all of your budgeting needs. Make decisions on design elements to reinforce your brand and reinvigorate your restaurant. We hire and train our staff. Create new or adjust operating systems to get the maximum efficiency out of your business. Set performance standards to ensure there is outstanding service. And infuse entertainment aspects that will create unforgettable guest experiences.​
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Business Plan and Budgeting
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Restaurant Design
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Leadership Team
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Operating Systems
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Performance Standards
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Service Entertainment
Operations
Sometimes, existing brands just need someone to manage their operations. We do that too, including hiring and training staff to ensure they meet your brand standards. We manage vendor partnerships with a keen focus on product quality. We use every resource to guarantee we’re as efficient as possible. Your marketing dollars are spent wisely to drive the most traffic using the least overhead. We handle all financial and accounting matters. And the transition is seamless. The only thing your guests will notice is how amazing their experience was.​​
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Management Services
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Training
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Vendor Parntership
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Efficiency Controls
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Marketing
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Finance and Accounting
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