The Spirit of Hospitality
"Reading Larry’s book, The Spirit of Hospitality, took me back to the opening of the Walt Disney World Dolphin, where Larry developed and honed much of his philosophy on service. He, along with his teammates, helped make a culture that swept up our staff and managers alike and created an atmosphere unlike any I have experienced since. The Spirit of Hospitality will enthrall you with the possibilities and instill not only the importance of the basics, but the value of reinventing and stretching every day."
– Michael D. Welly, Emeritus General Manager, Walt Disney World Dolphin; President, Cairn Hospitality and Wellness Consulting
Love Your Customers
Serve Them Unconditionally
Win Their Hearts
Larry Stuart, a Cornell University Graduate, has over 40 years of leadership experience in the hospitality industry and has worked with such class brands including the Walt Disney World Dolphin, Hilton Hotels & Resorts, Loews Hotels at Orlando Resort, and Southwest Airlines. He has contributed as a hospitality expert for FOX News and is the CEO of LS Hospitality.
We are proud to be an asset to a wide variety of clients!
Bring Larry in to provide value and hospitality leadership tools for your team and brand. He has been honored to performed “National Key Notes”, motivational speaking for decades when delivering his journey of passion to encourage, equip, and empower the next generation of hospitality leaders!
Much of Larry’s passion was serving team members and guests over four decades through his career in hospitality operations. From airlines, resorts, retail, restaurant start-ups and turnarounds; Discover how Larry will deliver exceptional value in providing strategies to improve your customer services and bottom line.
Meet Our New Partner!
Michelle D. Reines, Maximizing People Performance – “Ingredients for Success”
Michelle Reines is the founder of MDR Coaching & Consulting, Inc., a leadership training company located in Southern, CA. She is also the creator of the nontraditional Badass Leader® brand and author of the newly released Second Edition of her book, From BAD to BADASS Leader, designed for the everyday heroes who lead, feed, heal and build our world.
Michelle is an innovative, results-oriented facilitator, coach and consultative strategist with a coveted reputation of exceeding expectations in highly
strategist with a coveted reputation of exceeding expectations in highly competitive, distressed or volatile operational business climates. Her portfolio of strengths encompass extensive people aptitudes in leading and developing large and diverse teams; from leadership and sales to multi-faceted business operations.
Michelle possesses over 34 years of intense hands-on leadership, mentorship, organizational and operational expertise. Her geographical background has been diverse throughout North America, running large scale operations, in progressive urban settings, to suburban and even seasonal resort and rural markets.
Michelle has an impressive resume of start-ups and turnaround successes, and remarkable sales management competencies, as well as a flair for building cohesive high-performance teams. Michelle understands the operational BIG picture and has a proven track-record of fostering associate engagement, accountability and development; while simultaneously driving sales and revenue performance upward.
MDR is proud to be Authorized Partners for Everything DiSC®, Five Behaviors®, PXT Select™ and a Blanchard Companies Channel Partner.