Dynamic * Illuminating * Humorous * Encouraging * Interactive * Captivating
Larry Stuart is a unique keynote speaker who digs into his many years of experience, brings his wealth of expertise in Hospitality and Food Services, and dynamically educates and inspires his audiences with proven ways in which they can apply the Spirit of Hospitality in their businesses and lives.
An accomplished executive and author, Larry is a sought after speaker who entertains while he teaches the essentials of outstanding customer service and retention.
For over three decades, Larry has been helping those who serve people - whether in a fine-dining restaurant, hospital cafeteria, or just about anywhere - learn simple principles he calls "the missing ingredients" which so often separate those who are merely competent at their job from those who are truly excellent.
That's why, in his speaking engagements, Larry focuses on helping each business serve their team members, customers, and guests with excellence. His approach is practical, rooted in real world experience that helps everyone - from senior level managers to new employees - raise the bar on their own personal service excellence.
Larry's leadership recipe will bring out the best in your team and your organization. He will explain the missing ingredients needed and the importance of each, and you'll understand why The Spirit of Hospitality is so important, how it works, where it comes from, and how to create it in your environment to serve your team members, customers and guests better.
Having the right team players ensures the best service outcomes and the strongest culture. In this dynamic program, Larry teaches effective strategies for selecting the best team players to help your business grow. The result: a winning team that delivers excellence and creates lasting impact.
Screening for those with the natural qualities of servanthood, team, and entrepreneurial spirit is crucial for building a culture of excellence. Learn Larry's proven methods for identifying candidates who will thrive in service-oriented environments and contribute to your organization's success.
Discover how genuine care and unconditional service create loyal customers and lasting relationships. Larry shares practical strategies for creating memorable experiences that turn first-time customers into lifelong advocates for your business.
*Any Business Serving; Team Members, Customers & Guests
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