Larry's Message Will Bring Change, Value, and Improvement In How We Serve
If there is a fire burning inside you to be the absolute best in your chosen field of endeavor this hospitality leader is the guy for you. Larry can offer you a unique approach to customer service-leadership, coupled with powerful hospitality ingredients to enhance performance, then all bound up with encouragement, motivation, and business savvy. As your hospitality guide it will be my pleasure to serve this recipe for success that can easily be conveyed to your work, relationships, creating business significants.
Speaking Style = Dynamic * Illuminating * Humorous * Encouraging * Interactive * Captivating
“The Spirit of Hospitality”
A unique leadership recipe showing how, with the right ingredients, you and your team can LOVE your customers, SERVE them unconditionally and WIN their hearts. This program is designed to provide tools, encouragement, and guest service deliverables easily transferrable to any business serving guests, crewmembers, and stakeholders alike.
Building Winning T.E.A.M's
Your business is represented by your TEAM not the CEO, managers and stakeholders. Choosing the best of the best to serve your customers is not an easy job, but it can be done, as we have proven at the Walt Disney World Dolphin and Loews Hotels at Universal Orlando Resort.
Hiring the Right People
Remember: You can’t train a Smile, Attitude or Character. You have to hire and screen for people who naturally do these things and here’s why: Your team members are the company and reflect how much you care through their interaction with your customers. While others may depend on technology to serve their customers, you’ll have your people. Delivering your gold standards starts with the right people in the right roles. We’ll talk about how to do just that.
Love Your Customers * Serve Them Unconditionally * Win Their Hearts
Many businesses have become calloused to their purpose, their coworkers, and their guests who are the lifeblood of their business. This message will inspire leaders to do the right thing and teach their people how to do it minute by minute with each and every interaction both internally and externally. This not just a feel good idea, it will grow your tribe of die-hard customers who will become your advocates. Get this right, and everybody wins.
*Any Business Serving; Team Members, Customers & Guests